Returns & Exchanges

At Hello Nancy Official, we want you to love your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition with tags attached. Please note that for hygiene reasons, certain items such as swimwear and jewelry are final sale unless defective.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all original tags and labels are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.